IT service management is an approach towards delivering IT services and is largely process-oriented and customer-focused. Nobu concentrates on the IT deliverables and its usefulness to the end-user rather than the development of the solutions. We gauge the operational efficiency of a solution in meeting the end-user expectations. Through audits we determine the process status and implement the required solutions to deliver the best end-user experience.
Our solutions bring together all entities, that is people, process and technology, required to meet the desired service level. Through Nobu customer-focused process measurements we determine customer awareness and satisfaction. The benefits of our service is tracking investments and ROI, making optimal use of available funds and a transparent overview of risks and impact.